Messenger at Arms & Sheriff OfficersDebt Collection Services
Alex M Adamson LLP is a highly professional firm of Sheriff Officers that has long recognised the changing needs of clients and has reacted to that by a process of continual improvement and modernisation. While still providing the standard officer of court services by way of Citation and Diligence,
Alex M Adamson go beyond that at every stage to provide Value Added Services
Without diverting from the professional principles of our core business, Alex M Adamson LLP can offer a full range of ancillary services both to complement our core services and as standalone services.
Investigative services naturally work aside the roles of officers of court and are an integral part of a 21st century service. Beyond that we can offer a comprehensive collection service integrating pre-court,
investigative, court and after court services. For more details please go to our Investigation Page
Staff developed to the highest standard and membership of professional organisations means you can expect the highest standards of service. We provide these services through our value structure
The first choice for sheriff officer and debt collection services founded on exceptional customer service achieved by exceeding standards, proactive innovation and improvement and a workforce inspired to be the best they can.
Alex M Adamson LLP has had a policy of being ahead of the game technology wise since the installation of our first bespoke software system, CIBS, in 1984. Cibs was replaced by our workflow driven programme Minerva in 2000 and has been and continues to be subject to continual improvement driven both internally and externally. See our
Technology page for full details.
Clients expect the highest standards. External recognition and membership of professional organisations demonstrate our commitment to applying the highest standards in our work to both clients and others with whom we deal.
The commitment to development of our people and to a programme of continuous improvement is clearly demonstrated by our recognition in 2002 as Investors in People. Alex M Adamson LLP are proud to have been the first Sheriff Officers to achieve this recognition. That commitment has continued since 2002 with the award being renewed at further assessments, most recently in 2019. Alex M Adamson LLP continues to work to the principles in the Investors in People Standard. AMA are also now accredited as Investors in Young People.This means you can rely on a fully trained and fully committed staff dealing with your requirements.
Our approach to Quality is further enhanced by our membership of Quality Scotland. Quality Scotland is independent organisation that promotes Organisational Excellence across Scotland in the private, public and voluntary sectors. Quality Scotland’s members now number over 200, including blue chips such as Standard Life and the Royal Bank of Scotland, ambitious SMEs and a range of public and voluntary sector organisations.
Alex M Adamson LLP has had a quality management system as certified by BSI since 1997 and that recognition has continued since that date to the current version of the standard. The Quality Management System ensures that the standards of our work are maintained, we follow specific procedures for dealing with complaints and as with IIP we are committed to a programme of continuous improvements.
All officers of court working for Alex M Adamson LLP are members of the Society of Messengers-at-Arms and Sheriff Officers. The Society of Messengers-at-Arms and Sheriff Officers, established in 1922, is the only organisation which represents the interests of Scottish officers of court and acts as a channel of communication between officers of court, the legal professions, prospective clients and various authorities concerned with the execution of civil court warrants, within Scotland. For further details see the
Alex M Adamson LLP are members of the Credit Services Association. The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services and has a history dating back to 1902. Further details can be found at
the CSA site As members, Alex M Adamson LLP are bound by the Association
Code of Practice.
We are authorised and regulated by the Financial Conduct Authority for the collection of consumer credit regulated debts. Information for consumers can be found at the
Financial Conduct Authority website
AMA are accredited to BS EN ISO 27001, Information Security. You can rely on AMA to manage all data to the highest standards
While we adhere to the highest standards, there may be occasions when someone may feel aggrieved at the action taken or wish to complain. Complaints should be directed to Alex M Adamson LLP in the first instance and we will endeavour to resolve the issue direct.
Any complaint will receive an initial response within 5 days. Complaints should be sent to our Grievances unit at
Alex M Adamson, 7 Park Street, Falkirk, FK1 1RE or use the service feedback option on the
Contact Us page.
If we cannot resolve the complaint, we will give details of where the matter can be taken further. More details can be found
On our complaints page