Alex M Adamson

Alex M Adamson LLP is a highly professional firm of Sheriff Officers that has long recognised the changing needs of clients and has reacted to that by a process of continual improvement and modernisation. While still providing the standard officer of court services by way of Citation and Diligence, Alex M Adamson go beyond that at every stage to provide Value Added Services

• Founded in 1960
• 5 offices throughout Central Scotland to comprehensively service the whole country.
• Three main areas of work, Citation & Diligence, Revenue Management and Debt Collection
• The core business of Alex M Adamson LLP remains that of providing Messenger-at-arms and Sheriff Officer Services with our Messengers dealing with Actions in the Court of Session and our sheriff officers with all other matters. Whether it is straightforward citation or service of documents or acceptance of instructions to more complex areas such as arrestment of ships or attachment of aircraft Alex M Adamson LLP can be relied upon to provide a professional, prompt and cost effective service.

See our Citation and Diligence page

Citation and Diligence Services in brief

• Service and Enforcement of all Court of Session and Sheriff Court actions throughout Scotland, throughout the UK and across the rest of the world.
• Service and enforcement of all non-Scottish actions throughout Scotland
• Witness Citations
• Enforcement of Orders in Family Actions
• Repossessions
• Arrestment of Ships
• Statutory Demands for Payment
• Intimation of statutory notices
• Service of notices under Bankruptcy and Insolvency legislation
• Service of extra-judicial documents
• Uplift and delivery of urgent instructions.

Without diverting from the professional principles of our core business, Alex M Adamson LLP can offer a full range of ancillary services both to complement our core services and as standalone services. Investigative services naturally work aside the roles of officers of court and are an integral part of a 21st century service. Beyond that we can offer a comprehensive collection service integrating pre-court, investigative, court and after court services. For more details please go to our Investigation Page

Investigation Services in brief

• Revenue Management and Collection.
• Pre-court and post-court debt collection
• Pre-sue and post decree enquiry report
• In-House trace services
• Field trace
• Employment trace
• Precognition and Statement
• Voters Roll and Decree Check
• Companies House Search
• Credit Search
• Land Register and Registers of Scotland Searches
• Bank card recovery
• Vehicle Ownership/Hire Purchase Check

More than Providers - Service Partners

• Named contacts.
• Availability of direct dial and personal-mail addresses
• Availability for advice at all stages of the process
• All relevant information included as standard in our reporting
• Web Minerva availability for on-line tracking of case load
• On-line Minerva available for instant communication of instructions

How we ensure a partnership approach

• Named contacts.
• Availability of direct dial and personal-mail addresses
• Availability for advice at all stages of the process
• All relevant information included as standard in our reporting
• Web Minerva availability for on-line tracking of case load
• On-line Minerva available for instant communication of instructions

Providers you can trust

Staff developed to the highest standard and membership of professional organisations means you can expect the highest standards of service. We provide these services through our value structure

Vision

The first choice for sheriff officer and debt collection services founded on exceptional customer service achieved by exceeding standards, proactive innovation and improvement and a workforce inspired to be the best they can.

Our Values

• Commitment: We will deliver exceptional levels of service, build relationships that are second to none and provide other initiatives both internally and externally.
• Ownership: Taking ownership of the company and customer success.
• Integrity: We will be straightforward, open and honest in all our dealings.
• Accountability: We will take responsibility for problems and strive to always find solutions to the issues faced by our clients and colleagues.
• Collaboration: Collaborating internally and externally to provide a superior service.
• Innovation: We will embrace change and challenge the status quo, always seeking to find better ways of doing things.
• Empowerment: Empowering our people to take initiative to provide customer results.
• Respect: Maintaining the environment of team work to the common company purpose and giving all due respect to others both within the company and others we deal with.

Forefront of new Technology

Alex M Adamson LLP has had a policy of being ahead of the game technology wise since the installation of our first bespoke software system, CIBS, in 1984. Cibs was replaced by our workflow driven programme Minerva in 2000 and has been and continues to be subject to continual improvement driven both internally and externally. See our Technology page for full details.

Clients expect the highest standards. External recognition and membership of professional organisations demonstrate our commitment to applying the highest standards in our work to both clients and others with whom we deal.

Investors in People

The commitment to development of our people and to a programme of continuous improvement is clearly demonstrated by our recognition in 2002 as Investors in People. Alex M Adamson LLP are proud to have been the first Sheriff Officers to achieve this recognition. That commitment has continued since 2002 with the award being renewed at further assessments, most recently in 2019. Alex M Adamson LLP continues to work to the principles in the Investors in People Standard. AMA are also now accredited as Investors in Young People.This means you can rely on a fully trained and fully committed staff dealing with your requirements.

Quality Scotland

Our approach to Quality is further enhanced by our membership of Quality Scotland. Quality Scotland is independent organisation that promotes Organisational Excellence across Scotland in the private, public and voluntary sectors. Quality Scotland’s members now number over 200, including blue chips such as Standard Life and the Royal Bank of Scotland, ambitious SMEs and a range of public and voluntary sector organisations.

Quality Management System – BS EN ISO 9001:2015

Alex M Adamson LLP has had a quality management system as certified by BSI since 1997 and that recognition has continued since that date to the current version of the standard. The Quality Management System ensures that the standards of our work are maintained, we follow specific procedures for dealing with complaints and as with IIP we are committed to a programme of continuous improvements.

Society of Messengers-at-Arms and Sheriff Officers

All officers of court working for Alex M Adamson LLP are members of the Society of Messengers-at-Arms and Sheriff Officers. The Society of Messengers-at-Arms and Sheriff Officers, established in 1922, is the only organisation which represents the interests of Scottish officers of court and acts as a channel of communication between officers of court, the legal professions, prospective clients and various authorities concerned with the execution of civil court warrants, within Scotland. For further details see the Society website

Credit Services Association

Alex M Adamson LLP are members of the Credit Services Association. The Credit Services Association (CSA) is the only National Association in the UK for companies active in relation to unpaid credit accounts; debt recovery agencies, tracing and allied professional services and has a history dating back to 1902. Further details can be found at the CSA site As members, Alex M Adamson LLP are bound by the Association Code of Practice.

Financial Conduct Authority

We are authorised and regulated by the Financial Conduct Authority for the collection of consumer credit regulated debts. Information for consumers can be found at the Financial Conduct Authority website

Information Security

AMA are accredited to BS EN ISO 27001, Information Security. You can rely on AMA to manage all data to the highest standards

While we adhere to the highest standards, there may be occasions when someone may feel aggrieved at the action taken or wish to complain. Complaints should be directed to Alex M Adamson LLP in the first instance and we will endeavour to resolve the issue direct. Any complaint will receive an initial response within 5 days. Complaints should be sent to our Grievances unit at Alex M Adamson, 7 Park Street, Falkirk, FK1 1RE or use the service feedback option on the Contact Us page. If we cannot resolve the complaint, we will give details of where the matter can be taken further. More details can be found On our complaints page