Value for Money – No Collection, No Commission

• Our straightforward commission structure means you know what you will pay in the event of success. No success does mean no commission.

Dedicated Collection Team

• Our experienced team will ensure they understand your business and the profile of your customers to provide the quality of service you require.

Tailored Collection Procedures

• Building on our understanding of your company and your customers, collection activity will be adapted to fit individual cases. Our team using a combination of our in-house expertise, our bespoke Minerva debtor profiling software and access to external databases including company registers, we can easily identify your debtor’s ability to pay and tailor the recovery process appropriately.

Proactive automated recovery services.

• We utilise a wide range of communication methods to make contact with your debtor including correspondence, telephone, text and email. Contact is driven by our Minerva workflow which selects the appropriate method of contact for each case to ensure the best methods of recovery are pursued in every case.

Wide-ranging payment options

• We aim to make it as easy as possible for debtors to pay us. The traditional methods of payment by cash or cheque are available. This is supported by on-line payments by credit or debit card available through our website or Facebook page. Card payments can also be made by telephone and we accept payments through online banking. In addition, payments can be made by BACS, Direct Debit or Standing Order.

Dispute Resolution

• Identifying disputes at an early stage avoids unnecessary costly court action. We will draw any disputes to your attention as soon as practicable and offer any assistance required to reach a resolution.

Reporting

• Real time information is available on our on-line Web Minerva system where you can follow recovery progress, order copy documents and download reports at a time that suits you.

Tracing

• Absconded debtors need not be a problem using our Investigation Services. A combination of our in-house expertise and access to external databases we have a high tracing success rate. See our full range of services on our Investigations page

Standards and Ethics

• Our membership of the Society of Messengers-at-Arms and Sheriff Officers and the Credit Services Association plus our registration with the Financial Conduct Authority ensures your caseload will be handled with the highest ethical standards. For full details visit our Standards Tab