Alex M Adamson LLP – 2018 Highlights
December 2018

The past year has been one of growth and innovation for Alex M Adamson LLP, enabling the company to achieve a strong set of results for 2018.

These results demonstrate the value of the company’s long standing aim to develop to fit an ever-changing market and recognise the changing needs of clients, reacting to this by continuing to improve and innovate their processes.

Reflecting on AMA’s performance in 2018, Stuart Hunter, owner of Alex M Adamson LLP said:
“In a highly competitive market, our unique approach has continued to generate excellent results as evidence that our ongoing investment in our people and services produces results for AMA and our clients ensuring they are “in good hands”. That AMA approach has once again enabled us to build on last year’s results and improve the levels of client service we provide.”

Financial Highlights

  • Achieved £2.45 million turnover

Collection Highlights

  • Council Tax & Non-Domestic Rate collections increased by 6.2% from £7.139 million to £7.583 million
  • Debt collection department income is 6.7% ahead year on year
  • The number of payments being received through the website using the fully automated service reached 3000 transactions
  • Automated payment target of 85% was surpassed by 5%. Automated arrangements increased from 87.03% to 90% this year, providing the lowest possible cost to both debtors and creditors when recovering debts

Operational Highlights

  • One of our Modern Apprentices transitioned to an employee & two other Modern Apprentices joined the AMA team
  • The call centre team handled 83563 incoming calls and attempted 103015 outgoing calls to customers, with the average call answer time being 11 seconds
  • Continued to achieve the ongoing assessment to remain an accredited Investors In People & Investors In Young People employer
  • Ongoing assessment for the continued accreditation for ISO 27001 was achieved
  • Transitioned to the 9001:2015 standard accreditation at the beginning of this year and have since been re-certified with the main assessment in July
  • 21 new debt collection clients were introduced to the AMA client base from a wide range of industries and no clients were lost
  • West coast service expanded with the Greenock branch now being staffed by two permanent employees, allowing for the improved opening hours of 9am-5pm.

Looking ahead to 2019, Kevin Mackay, AMA’s General Manager comments:
“The results for this year demonstrate that our commitment to our Values, Vision and Innovation continue to drive improvements across the whole organisation which also benefit our clients. The investment in our employees, both in terms of new starts and developing Modern Apprentices, is a particularly positive outcome from the pro-active approach we take to the service we provide to our clients which generates success. We are looking forward to the challenges of 2019 where we will continue to focus on helping both AMA and our clients reach new heights.”