PRIVACY POLICY

This is Alex M Adamson LLP’s privacy policy. We are committed to protecting and respecting your privacy. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

Topics

Jump to a subject

1. Who we are
2. Purpose of this privacy policy
3. Third-party links
4. The data we collect about you
5. What happens if you choose not to provide personal data
6. How we use your personal data
7. How long we will store your personal data
8. Who we share your personal data with
9. International transfers
10. Cookies
11. Data security
12. Your rights
13. Access to personal data
14. Correcting personal data
15. Deleting personal data
16. Objecting to processing
17. Restriction of processing
18. Transferring your personal data
19. Withdrawing consent
20. Review by an independent authority
21. Changes to this privacy policy and your duty to inform us of changes
22. Contact

1. Who are we?
   We are Alex M Adamson LLP, a limited liability partnership registered in Scotland with company number SO300824 and its registered office is at 7 Park Street, Falkirk, Stirlingshire FK1 1RE. When we refer to "we”, “us” or “our" in this notice, we are referring to Alex M Adamson LLP.
   We are the ‘controller’ and responsible for your personal data.
   
2. Purpose of this privacy policy
   This privacy policy aims to give you information on how we collect and process your personal data through your use of this site, including any data you may provide through this site when you log-in to access any of the facilities provided.
   This website is not intended for children and we do not knowingly collect data relating to children.
   It is important that you read this privacy policy together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements the other notices and is not intended to override them.
   
3. Third-party links
   This site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
   
4. The data we collect about you
   We may collect and process the following data about you:
   
   • Contact Data. This includes your full name, username or similar identifier, address, email address and telephone number.
   • Profile Data. Information that you provide by filling in forms on On our site. This includes information provided at the time of registering to create an account on our site, or requesting further services. We may also ask you for information when you report a problem with our site.
   • Correspondence Data. If you contact us, we may keep a record of that correspondence.
   • Technical Data. Details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data and the resources that you access.
   • Financial Data. Confirmation of your payment (but we shall not hold your credit card details as we use a third party payment service provider).
   • IP address Data. We may collect information about your computer, including where available your IP address, operating system and browser type.
     We do not collect any special categories of personal data about you (this includes information revealing your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership and information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
     
5. What happens if you choose not to provide personal data
   Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you. In this case, we may have to cancel a service you have with us or your access to certain facilities on our site but we will notify you if this is the case at the time.
   
6. How we use your personal data
   We have set out below a description of all the ways we plan to use your personal data. We are also setting out the legal basis we rely on to do so.
   We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please Contact us.
   If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
   Please note that we may also process your personal data without your knowledge or consent, where this is required or permitted by law.
   



Purpose/activity	Type of data	Our legal basis
Contact Us form completion – advice or instruction on enforcement or collection	Contact Data Profile Data Correspondence Data	Performance of a contract with you Legal Requirement
Contact Us form completion – contact regarding enforcement or collection by AMA	Contact Data Profile Data Correspondence Data	Legitimate Interest (for running our business) Legal Requirement
Payment Arrangement/ Direct Debit Arrangement Form Completion	Contact Data Profile Data	Legitimate Interest (for running our business) Legal Requirement
Online payment: To permit you to make online payments as part of our enforcement and collection services	Contact Data Profile Data Financial data	Legitimate Interest (for running our business) Legal Requirement Performance of a contract with you
Site Visit: To use data analytics to improve our website, services and client relationships and experiences	Technical Data IP Address Data	Legitimate Interest (to define types of users visiting our website in order to keep our website updated and relevant)
To register you for access to the site	Contact Data Profile data	Performance of a contract with you



7. How long we will store your personal data
   We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This will normally be for a period of 3 years after termination of the relevant instruction or collection activity. However, if we are collecting debts due under a decree or Summary Warrant we may have to retain personal data for the period of prescription (i.e. 20 years) if collection is ongoing.
   To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
   In some circumstances you can ask us to delete your data: see [Deleting personal data] below for further information.
   
8. Who we share your personal data with
   We may have to share your personal data with the third parties, or categories of third parties set out below, for the purposes set out in the table above.
   
   • Our clients who have instructed us (i.e. the party who instructs us to take collection or enforcement action)
   • Our third party payment service providers; and
   • Web Minerva and Hosting UK who host our websites.
   We may also share personal data with third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
   We may share personal data if we are under a duty to disclose or share your personal data in order to comply with any legal or regulatory obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Alex M Adamson LLP, our customers, or others. This includes exchanging information with regulatory authorities such as the Sheriff Principal, Lord President, Credit Services Association and the FCA as well as other companies and organisations for the purposes of fraud protection and credit risk reduction.
   We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
   We use live chat software on our website, this is provided by Click4Assistance, a 3rd party UK based Software Company. Information regarding how the data is processed and stored can be viewed on the Click4Assistance website
   
9. International transfers
   We do not transfer your data outside the European Economic Area.
10. Cookies
    Our website uses certain cookies. A cookie is a small file of letters and numbers that we put on your computer if you agree. These cookies allow us to distinguish you from other users of our website, which helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
    The cookies we use are third party "analytical" cookies (Google Analytics). They allow us to recognise and count the number of visitors and to see how visitors move around the site when they are using it. This helps us to improve the way our website works, for example by ensuring that users are finding what they are looking for easily. You can change your website browser settings to reject cookies although this may impair the functionality of our website. You may opt out of Google Analytics here.
11. Data security
    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
    All information you provide to us is stored on our secure servers. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    
12. Your rights
    Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please see below to find out more about these rights:
    
    • Request access to your personal data
    • Request correction of your personal data
    • Request deletion of your personal data
    • Object to processing of your personal data
    • Request restriction of processing your personal data
    • Request transfer of your personal data
    • Right to withdraw consent
    • Right to review by an independent authority
    If you wish to exercise any of the rights set out above, please Contact us.You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
    We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
    
13. Access to personal data
    You have the right to request access to information held about you (commonly known as a ‘data subject access request’). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
14. Correcting personal data
    You have the right to request that we correct personal data that we hold about you. This enables you to have any incomplete or inaccurate information we hold corrected, though we may need to verify the accuracy of the new data that you provide to us.
15. Deleting personal data
    You may ask us to delete or remove personal data where there is no good reason for us continuing to process it. This is more commonly known as the ‘right to be forgotten’. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
    Please note, however, that we may not always be able to comply with your request to delete or remove personal data for specific legal reasons which will be notified to you, if applicable, at the time of your request.
    
16. Deleting personal data
    You have the right to stop us processing your personal data for direct marketing purposes. We will always inform you if we intend to use your personal data for such purposes, or if we intend to disclose your information to any third party for such purposes. You can usually exercise your right to prevent such marketing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at Contact us.
    You may also object to us processing your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
17. Restriction of processing
    This enables you to ask us to suspend the processing of your personal data in the following scenarios:
    
    • if you want us to establish the data's accuracy;
    • where our use of the data is unlawful but you do not want us to erase it;
    • where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or
    • you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
18. Transferring your personal data
    In certain circumstances, you may request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format.
    Please note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
    
19. Withdrawing consent
    Where we are relying on consent to process your personal data you can withdraw your consent at any time. Please note that this will not affect the lawfulness of any processing carried out before you withdraw your consent.
    
20. Review by an independent authority
    You will always have the right to lodge a complaint with a supervisory body. The relevant authority in the UK is the Information Commissioner’s Office. If you do have a complaint, we would appreciate the chance to deal with your concerns before you approach the ICO, so please do contact us in the first instance if possible.
    
21. Changes to our privacy policy and your duty to inform us of changes
    This version was last updated on:30 April 2018.
    Historic versions of this policy are archived Here or can be obtained by contacting us.
    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
22. Contact
    Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to our Contact page or at 7 Park Street, Falkirk, FK1 1RE.